Refund policy

Return and Refund Policy

At Perfumed.store, we strive to provide high-quality decant perfumes that meet our customers' expectations. However, we understand that sometimes issues may arise. Our return and refund policy is designed to ensure that our customers are satisfied with their purchases.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. Unused and Unopened: The decant perfume must be unused, unopened, and in its original packaging.
  2. Within Return Window: The return must be initiated within 30 days of delivery.
  3. Defective or Incorrect: The decant perfume is defective, damaged, or incorrect.

Return Procedure 

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info.perfumed@gmail.com or through our contact form.
  2. Provide Order Details: Include your order number, reason for return, and any relevant photos or documentation.
  3. Return Shipping: Once approved, you will receive a return shipping label. Please package the item securely and ship it back to us.

Refund Policy

Refunds will be processed within 5-7 business days after receiving the returned item. Refunds will be issued in the original payment method.

  • Full Refund: If the decant perfume is defective, damaged, or incorrect, you will receive a full refund, including shipping costs.
  • Partial Refund: If the decant perfume is returned unused and unopened, you will receive a partial refund, minus a 15% restocking fee.

Exceptions:

Please note that the following items are non-returnable:

  • Custom or Special Orders: Decant perfumes that are custom-made or special orders cannot be returned. 
  • Used or Opened Items: Decant perfumes that have been used or opened cannot be returned. 

Warranty

 We stand behind the quality of our decant perfumes. If you experience any issues with your purchase, please contact us, and we will work with you to resolve the issue.

Changes to This Policy

We reserve the right to modify or update this return and refund policy at any time. Changes will be effective immediately and applied to all orders placed after the policy update.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us.

Email: info.perfumed@gmail.com